Choose the address that matches your note. Someone on our eleven-person crew reads every email; there is no bot triage and no auto-reply maze. Put “urgent” in the first sentence if the clock is tight.
Login trouble, saved lists, privacy asks, a place missing from your city, or a simple hello. Sara, Tran, and Amal take this one.
[email protected]Listing claims, dashboard snags, invoices, plan choices, menu files. Marco and Yuki handle it — both came from hospitality floors.
[email protected]Angles, city guides, freelance applications. Helena, our head editor, opens these. Skim the Stories page for how we brief.
[email protected]Interview requests, quote pulls, partnership briefs, brand work. Name your outlet and the deadline up front.
[email protected]Profile → “My notes” → trash icon. Removals clear fully after 14 days. No mail required.
Read the full doc →Run the short verification on the listing page — quicker than an email. A moderator rings within 48h.
Open the owner flow →Skip the inbox. Ask from the Cities page — we launch when 25 people request the same city.
Request a city →Mail to Platefolk lands with one of eleven teammates. Useless answer? Write again and we’ll take another pass. Silence past 24 weekday hours means we owe you a sorry.